FAQ

FAQ

Q- How long does it take to get my order?
A- All local (USA) orders will be processed and shipped out around 7-10 business days. International orders will be shipped out around 8-14 business days

Q- What's LVOGO?
A- LVOGO i
s the one stop shop for all of your baby needs for every taste and occasion. Where we ship quality products worldwide with a great and welcoming shopping experience. We thoroughly check the quality of our goods, working only with reliable suppliers so that you only receive the best quality products.

We at LVOGO believe in high quality and exceptional customer service. But most importantly, we believe shopping is a right, not a luxury, so we strive to deliver the best products at the most affordable prices, and ship them to you regardless of where you are located.

Q- What's your Return Policy?
A- 
Each order is custom and prepared on demand, therefore we accept returns only if there is a defect with the product. In the rare event that an order is shipped with a defect, we will offer a replacement or store credit as long as the defect is reported within 30 days.

If there is a defect and the customer does not want a replacement, a refund will be provided. We do not accept returns or replacements in the case where the customers needs a smaller or larger size. 

No refund will be given if a product is ordered but has not yet been received when asking for a refund, this conflicts with the policy statement above.

Q- What's the cause for the delay? Why is it taking so long?
A- While we do our best to ensure each and every item gets delivered on time and hassle free, we occasionally encounter delays that are outside our control. Shipping worldwide can lead to delays due to weather, customs issues, and holidays. Handmade products take longer to produce than expected. The good news is that we have the experience to deal with all of these issues and we will make sure they get resolved as quickly as possible – and we’ll be sure to keep you in the loop so you know where your stuff is.

Q- Is my credit card information secure?
A- Absolutely. All of your data is SSL encrypted and we don’t store any credit card information on our servers. We take security very seriously; it’s one of our absolute top priorities at LVOGO

Q- HAVE MORE QUESTIONS?
A- Feel free to contacts us here!